FAQ
Everything you need to know about shipping, returns, sizing, and support.
Is Amaji a legitimate store?
Yes. Amaji is an independent online menswear store built on Shopify. Every order goes through Shopify's secure checkout with Shop Pay, PayPal, Apple Pay or Klarna, so your payment provider's buyer protection applies. Orders leave within 1-2 business days and usually arrive 5 to 9 business days later, and you have 30 days from delivery to request a return. A person answers at contact@amajiclothing.com within 1-2 business days, or on WhatsApp at +1 249 546 9465, and customers review us independently on Trustpilot.
Where are Amaji clothes made?
Our garments are produced by manufacturing partners in China and shipped to you from there, which is why delivery takes 5 to 9 business days after dispatch. Each product page lists the fabric composition and a size chart taken from the manufacturer's own flat measurements.
Where do you ship?
We ship to 33 countries: all 27 European Union member states, plus the United Kingdom, Switzerland, Norway, Australia, Canada and the United States. We do not ship anywhere else.
How long does delivery take?
Orders are processed and handed to the carrier within 1-2 business days. Delivery usually takes a further 5 to 9 business days.
Do you offer free shipping?
Yes. Shipping is $7.90 USD to the US and Canada and $9.90 USD to Europe and Australia, free on orders above $45 USD. You are charged in your market's currency - euros in the EU, pounds in the UK, francs in Switzerland, Australian dollars in Australia and US dollars in the United States - and the shipping price and the $45 threshold are converted at checkout.
What is your return policy?
You have 30 days from delivery to request a return, and EU customers also have the 14-day right of withdrawal. Return shipping is paid by the customer, except where the item arrived faulty, damaged or was not what you ordered, in which case we cover it. We refund to the original payment method, or issue store credit if you prefer, once the return is received and approved.
Are there return exclusions?
For hygiene and quality reasons, underwear cannot be returned. Returns may also be refused if the item is sent back with damaged packaging.
How do I choose the right size?
Use the size guide on each product page. We provide structured measurement tables whenever they are available, so you can compare the garment measurements directly before ordering.
How can I contact support?
Email contact@amajiclothing.com and we reply within 1-2 business days, or use the chat on any page. Our business address is 266 Cherry Lane, New Castle, DE 19720, USA.
Which payment methods do you accept?
We accept Shop Pay, PayPal, Apple Pay, Klarna and major credit and debit cards through Shopify's checkout. The exact options shown depend on your country and device.